Frequently Asked Questions (FAQ)
The team at Champa Lodge is delighted to assist you with any queries or special requests you may have. We are listing a few questions and answers below.
Feel free to reach out if you need help or guidance before your arrival. We will promptly respond to your message.
Booking
How can I make a reservation?
You will find direct links to Champa Lodge and Champa Village for booking online.Â
The prices and availability are real-time
What are your cancellation charges?
If it becomes necessary to cancel all or any part of the booking, CHAMPA LODGE or CHAMPA VILLAGE must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the property.
All cancellations made by the tenants are subject to penalties below:
A) If the tenant cancels the reservation 15 days or more before the arrival date, a penalty of 30% will be held.
B) If the tenant cancels the reservation 5 days or more before the arrival date, a penalty of 50% will be due.
C) If the tenant cancels the reservation within 2 days or less before the arrival date, a penalty of 100% will be due.
The above cancellation charges also apply if the owner cancels the booking due to non-payment of the balance.
How can I settle my payment?
You can pay in cash or by credit card upon check-in.
Local ABA Bank payments are also available onsite
Check-in / Check-out
What time is check-in / check-out?
Check-in is from 14:00
Check-out is before 12:00
Is it possible to check in early?
Depending on the availability of the day.
Please contact the front desk for details & possibility.
Is it possible to check out late?
Depending on the availability of the day.
Please contact the front desk for details & possibility.
Rooms
What are the room amenities?
All our rooms have their private entrance.Â
We provide linens, towels, free toiletries.
All the rooms are equipped with en-suite bathroom, Refrigerator, Electric kettle, clothes rack, air-conditioning, fan, terrace
Luggage
Can you hold my luggage before I check in or after I check out?
Of course! We have a closet to keep your luggage at any time.
Dining | Meals
Where is breakfast served?
The breakfast can be served at the restaurant or on the terraces with view on the river
Can you prepare a vegetarian meal?
Yes, it is possible. Just mention it to the front-desk or our waiter/waitress
Location | Transfers
Please tell me how we can access the property
The properties are both located 5km from Kampot Center.Â
If you arrive by bus, you can ask a tuk-tuk to bring you until Champa Lodge or Champa Village
If you require a pickup at the airport, we can arrange transportation by taxi.